Technical Support Manager - DRRI

Sandvik


Tanggal: 4 minggu yang lalu
Kota: Balikpapan, East Kalimantan
Jenis kontrak: Penuh waktu
Jarak jauh
Key Responsibilities

  • Lead the technical support strategy and activities in the Region.
  • Respond to technical support queries between Territory organisations / Customers and the backline factory channels for the active units within the Sales Area.
  • Ensure Territory organisations are working towards technical self-sufficiency.
  • Coordinate new equipment introductions, factory support and ad-hoc gap training.
  • Coordinate operational readiness deliverables.
  • Ensuring safety and service bulletins are being managed and implemented.
  • Monitor and report on trends for changes to current specifications across the products.

Qualifications And Experience

  • Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related technical field (or equivalent experience).
  • Proven experience in a technical support, service engineering, or product advisory role within the heavy machinery, mining, or manufacturing industry.
  • Underground mining and/or tunnelling experience preferred.
  • Strong leadership skills with experience in managing cross-functional and regional teams.
  • Excellent problem-solving, communication, and customer-facing skills.
  • Ability to travel within the region as required.

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