Tour Operations Executive/ Senior Executive

Job Overview:

We are seeking an energetic and well-organised individual with experience in travel agency/travel planning and customer service to join our growing team. Dealing with Travel Prtners in obtaining the most competitive quote for air tickets, hotels, ground transportation and tour services. Plan, review and revision of tour proposals to meet company and client needs.

Job Responsibilities:

• Handling booking inquiries (both individual and group booking).
• Plan and organise travel from beginning to end, booking air tickets, accommodation, ground transportation, tour services etc.
• Plan & prepare custom travel itineraries/proposals, preparing quotations, invoices and responsible for collecting payment from the clients.
• Liaise with travel vendors/partners for booking and obtain/negotiate the most competitive price.
• Providing advice on the travel visa application.
• Ensuring Payment & Deadlines are met for respective airlines and ground operators.
• Track and analyse frequent operational issues and recommend solutions to prevent recurrence.
• Ensure that all work executes with professional, accurate and timely manner.
• Recruitment of new travel vendors/partners and maintaining a good relationship with travel vendors/partners.
• Handling ad-hoc unforeseen travel problems and after-sales customer queries/complaints.

To be successful in this role, you will need to have:

• A minimum of diploma holder in any business-related field.
• At least 3-4 years of working experience in the travel industry.
• Required language(s): English & Mandarin (is an added advantage).
• The ability to prioritise and cope with pressure at busy times.
• Must be well organised, detail orientated and resourceful.
• Travelling is required for this position.
• Working during the weekend is required for this position from time to time.
• Knowledge of the Sabre GDS is an added advantage.
• Knowledge of Microsoft Excel, Word, and PowerPoint is a MUST.

How will this career benefit you?

• Remote work from home.
• Be well rewarded for excellent employee performance.
• Education sponsorship for high-potential employees.