Vacation Advisor IDN

Marriott Vacations Worldwide


Tanggal: 4 hari yang lalu
Kota: Denpasar, Bali
Jenis kontrak: Penuh waktu
  • Assisting 'live' verification for bookings submitted from Package/Day Teams.
  • Responsible for slot allocations and schedules.
  • Perform Quality Assurance checks during verification calls to eliminate incident reports.
  • Liaise with brokers through calls/ emails for any bookings submitted and maintain good log record for them.
  • Daily duties include handling customer service hotline for hotel reservations or enquiries for non-members and assist to resolve any complaints.
  • Invite guests to attend a personal preview of our Sales Gallery or to offer them a discounted holiday package or activate/verify open packages.
  • Overcome potential owner objections while maintaining a polite and enthusiastic demeanor.
  • Encourage guests or callers to purchase or schedule preview package sales/tours.
  • Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available.
  • Answer guest questions about property facilities/services.
  • Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to support to Customer Service focus.
  • Supports with the development and mentoring of other Marketing Team members as requested.
  • Performs other duties as assigned.

Key Performance Indicators (Note that specific targets may vary accordingly to current business strategy):

  • Associate will be monitored twice a period and must achieve 90% proficiency.
  • Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.
  • Associate must not exceed 8 hours per tour.
  • Associate must not fall below a 55% gross book to show rate in a given period.
  • Associate's productivity should not fall below other standards as defined by management.
  • Verify all packages sold by the Australian Call Centre Telemarketing unit
  • Undertake administrative process of packages where applicable
  • Activate current open dated pipeline of packages into available dates and tour slots

CANDIDATE PROFILE

  • Excellent written and oral communicative, verbal and non-verbal listening skills.
  • Fluent in English and a second language as required.
  • Positive and enthusiastic attitude.
  • Presents a professional and knowledgeable image.
  • Ability to represent MVCI in a courteous, enthusiastic and diligent manner.
  • Proven experience using persuasive techniques
  • Experience in direct marketing or promotional sales will be advantageous.
  • Proven ability to work in a team environment and interact with all levels of the organization.
  • Working knowledge of Microsoft Excel and Word
  • Patience and understanding, especially with any language related barriers.
  • Must be able to handle a flexible work schedule which will include weekends and evenings
  • Experience in high volume, fast-paced, results oriented business environments.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Senior Financial Analyst - Indonesia Marketing & Sales and South East Asia Call Centers

Marriott Vacations Worldwide, Denpasar, Bali
1 minggu yang lalu
CORE WORK ACTIVITIESAccounting & Reporting ResponsibilitiesAssists with Period, Quarter and Year-end closing procedures.Assist in the review of reports prepared by the accounting teams.Prepare:Variance analysis and commentaries for the assigned Business Units.Management Incentive & Commission Calculations.Management reports, presentation decks & minutes as required.Able to conduct presentation on behalf of DOF as required.Forecast/Budget/Strategic Process/LRPPrepare & manage the forecast/budget/strategic/LRP process for the assigned...

Partnership & Sales Manager

Ahti Interiors, Denpasar, Bali
3 minggu yang lalu
About Us:Ahti Interiors is a design-led sanitary ware brand, supplying premium bathroom products across Bali and Indonesia. We collaborate with leading architects, developers, and interior designers to provide high-quality, affordable bathroom solutions that blend aesthetics and function.Tasks Role SummaryWe are seeking an experienced Partnership & Strategic Sales Manager to support Ahti Interiors’ expansion across Indonesia. This role focuses on two...

Digital Marketing Executive (Shopify)

Ahti Interiors, Denpasar, Bali
4 minggu yang lalu
Ahti Interiors is a design-led sanitary ware brand, supplying premium bathroom products across Bali and Indonesia. We work with top architects, developers, and interior designers to deliver design led, affordable bathroom solutions.TasksWe are looking for a proactive and detail-oriented E-Commerce & Digital Marketing Executive to oversee content updates and technical operations of our Shopify website, while also managing our SEO...