Account Optimization Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We bring together global and local brands in accommodation, transport, activities and payments, serving 300,000 hotels and 60,000 hard‑to‑reach, high‑value clients across 140 source markets. Tech-driven with a customer-first mindset, our commercial teams and talented HBX people are the heart of what makes us unique. At HBX, we believe that tech + data + people set us apart, supported by our “global approach, local touch” philosophy

Job Summary

This role manages a portfolio of hotel partners to enhance product competitiveness, availability, and overall commercial performance. Working within a collaborative commercial team, the role drives supplier engagement, optimises contracting conditions, and uses data insights to prioritise actions and maximise revenue opportunities.

Responsibilities

• Renegotiate contracting conditions to optimise rates, availability, offers, and system accuracy

• Manage hotel supplier portfolio to improve product competitiveness and performance

• Use data and dashboards to prioritise actions and drive commercial outcomes

• Secure additional availability and offers directly from suppliers and ensure system loading

• Maintain proactive, day-to-day engagement with hotel partners

• Collaborate closely with Contracting Manager, sharing insights, strategies, and priorities

• Drive efficient ways of working across commercial processes

Skills & Experience

• Experience in contracting, commercial, or supplier management (hospitality/travel preferred)
• Strong negotiation and influencing skills
• Data-driven mindset with ability to interpret performance insights
• Strong stakeholder management and communication skills
• Ability to manage multiple suppliers and priorities effectively
• Proactive, results-oriented approach with strong attention to detail

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.