Operational Risk Management, ShopeePay
Monee
Tanggal: 10 jam yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
Job Description
- Develop and maintain the enterprise risk management framework, including risk taxonomy, incident management, loss event database, KRI monitoring, RCSA, and risk reporting.
- Monitor operational risk events, incidents, chargebacks, disputes, and remediation actions, ensuring timely escalation, root cause analysis, regulatory compliance, and closure tracking.
- Coordinate risk governance activities across departments, including SOP reviews, risk assessments, product and partnership risk reviews, action tracking, and control effectiveness monitoring.
- Support compliance with Bank Indonesia regulations by monitoring regulatory updates, assessing framework gaps, and ensuring required reporting obligations are fulfilled.
- Prepare risk dashboards and management reports for senior leadership and the Board, highlighting key risk exposures, trends, incidents, KRI breaches, and mitigation progress.
- Provide independent second-line risk oversight and challenge to business units on risk identification, assessment, control design, and mitigation plans.
- 2-4 years of experience in Operational Risk, Risk Governance, or Risk Monitoring
- Prior experience in e-wallet, digital payment, fintech, or financial services (bank, multifinance, or insurance). Experience in the e-wallet or payment industry is strongly preferred
- Hands-on experience building or maintaining a risk tracking register, incident log, or operational control framework
- Familiarity with dispute management, chargeback workflows, or payment settlement processes is a strong advantage
- Working knowledge of Bank Indonesia regulations relevant to payment services - specifically PBI 23/6/PBI/2021, PBI 22/23/PBI/2020 and the upcoming PBI 10/2025 & PADG 32/2025 - is a strong advantage
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