[Bandung & Semarang] Regional Growth and Operations Manager

About The Role

The Regional Leader/City Supervisor/Area Manager will be responsible for overseeing and growing Pinhome Home Service (PHS) business within Bandung and Semarang. This is a role that requires a mix of strategic planning, operational oversight, and team leadership. Will collaborate with HQ teams (e.g., marketing, product, finance) to support regional goals, build relationships with local partners, government agencies as needed.

What You Will Do

Revenue Growth

• Develop and execute strategies to grow revenue in the assigned region.
• Identify and capitalize on new business opportunities, partnerships, and initiatives.
• Set and achieve monthly/quarterly revenue targets.
  
  
  

Profitability Management

• Optimize operational costs while ensuring service quality.
• Monitor key financial metrics (e.g., profit margin, cost per order).
• Conduct regular analyses to improve efficiency and reduce overheads.
  
  
  

Supply-Demand Management

• Recruit, onboard, and manage service providers (cleaners, technicians, etc.) in the city.
• Execute local marketing campaigns to generate leads and bookings.
• Ensure alignment between supply (service providers) and demand (customer orders).
  
  
  

Team Leadership

• Lead and motivate city-level teams, including field operations, sales, and support staff.
• Conduct regular performance reviews and provide training/coaching as needed.
• Foster a culture of accountability, innovation, and excellence.
  
  
  

Data and Reporting

• Prepare and present performance reports to senior leadership.
• Analyze city-level KPIs (e.g., order volume, SP utilization rate).
• Use data insights to refine operational strategies.
  
  
  

What You Will Need

• This is in-city role, so you are required to be present in the city of operations!
• Immediate availability is preferred, but candidates with notice periods will also be considered.
• Entrepreneurial Mindset: A strategic thinker with an entrepreneurial spirit, capable of identifying and capitalizing on business opportunities.
• Passion in Service Industry and Impact: Have a strong interest and passion in delivering the best service and value proposition to both customer and service providers.
• Leadership Skills: Strong leadership qualities with the ability to inspire and motivate teams towards achieving common goals.
• Operational Excellence: Proven experience in managing operations, preferably in the service industry, with a focus on efficiency and customer satisfaction.
• Communication Skills: Excellent communication and interpersonal skills to liaise with internal teams, technicians, and customers effectively