CSO Specialist

DHL Global Forwarding


Tanggal: 1 hari yang lalu
Kota: Tangerang, Banten
Jenis kontrak: Penuh waktu
  • More focusing in nurture the customers’ business by retain and grow customer additional business, increase share of wallet from existing customer
  • Maintains and develop relationship with customer and their affiliate by conducting joints visits with Product, IBDM.
  • Assesses the type and size of customer needs and recommends solutions based on customer needs by using industry knowledge
  • Closes business connecting a customer need with a DHL solution and the value it may create for the customer
  • Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
  • Creating, analyzing and manage customer inquiry and quotation
  • Maintaining QuoteShop data quality and administration
  • Follow up customer for rate acceptance and checking on quotation or rate template accept by customer
  • Maintaining customer data in Sales system by submitting the information to Sales Steering.
  • Transfers potential new Business Customer to Field Sales Specialist
  • Manage customer booking: Follow up and communicate customer order confirmation (SI) with customer and oversea including send instruction to Operation and Overseas Team to execute customer booking/shipment
  • Updated shipment status to Customer and Overseas
  • Provide the irregularity from Operation to Customers if required
  • Comply with Quality, Environmental, Occupational Health & Safety, and Business Continuity Management Systems procedures and regulations, and participate in their programs

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