Customer Service Representative - Financial Derivatives

Binance


Tanggal: 5 hari yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
Responsibilities:

  • Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
  • Solve customer complaint issues, and create and document report analysis
  • Optimize customer complaint processes and improve service quality
  • Handle unpredictable emergencies in an efficient and timely manner
  • Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

  • Bachelor's degree or diploma, preferably in a finance-related major
  • Prior customer support experience with exposure to an e-commerce or financial industry background is a must
  • Excellent communication skill in English; additional knowledge of Arabic language would be an advantage
  • Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach

Cara melamar

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Posting CV

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