Front Office Manager - Amandari

Location Overview

Join our team in Amandari. Presided over by a sacred stone tiger, Amandari was designed after a traditional Balinese village on the verdant lip of the Ayung River Gorge. Free-standing guest suites are reached via winding pathways, while the curving swimming pool mimics the rice paddies below. Close to the artistic centre of Ubud, this place of peace invites both reflection and the exploration of Bali’s cultural heart.

Role

We are seeking a Front Office Manager to join our team at Amandari, Kedewatan-Ubud, Bali. This position reports to the Rooms Division Manager and plays a key role in leading the daily operations of the Front Office. You will act as the face of the property, ensuring a seamless and personalized guest experience while upholding the highest standards across the Front Office operation.

Responsibilities

• Set product standards for the Front Office in collaboration with the Rooms Division Manager.
• Ensure full adherence to Aman operational standards and procedures.
• Streamline processes and implement efficient procedures to maximize operational effectiveness.
• Oversee and enforce procedures to maintain control over room revenue and departmental expenses.
• Contribute to credit control and ensure accurate and timely settlement of guest accounts.
• Participate in the quarterly business action plan with the Rooms Division Manager and support its implementation.
• Uphold the property's image in terms of service, product, hospitality practices and cleanliness.
• Coordinate the development and monitoring of departmental budgets and goals.
• Identify revenue opportunities and support yield strategies and marketing initiatives.
• Foster a positive communication culture, encouraging team motivation and collaboration.
• Ensure guest satisfaction by closely monitoring the Net Promoter Score and responding to guest feedback.
• Support the training and development of Front Office colleagues in collaboration with the Learning and Development and Human Resources teams.
  
  

Requirements

• Minimum 3 years of experience in a Front Office leadership role within a luxury hotel or resort.
• Proven experience in guest service delivery and Front Office operations.
• Strong financial acumen with experience in budgeting, expense control and revenue management.
• Proficiency in written and verbal communication in English.
• Excellent interpersonal and leadership skills with the ability to motivate teams.
• Strong organizational and problem-solving abilities.
• Experience using property Opera management systems.
• Degree or diploma in Hospitality Management or a related field is preferred.