Guest Experience Manager - Amandari

Location Overview

Join our team in Amandari. Presided over by a sacred stone tiger, Amandari was designed after a traditional Balinese village on the verdant lip of the Ayung River Gorge. Free-standing guest suites are reached via winding pathways, while the curving swimming pool mimics the rice paddies below. Close to the artistic centre of Ubud, this place of peace invites both reflection and the exploration of Bali’s cultural heart.

Role

• Leading the Team: The role involves leadership, ensuring that the team aligns with the AMAN brand's mission, purpose, and values.
• To plan, organize, direct, and control overall front office operations and administration of Front Office departments
• Guest Communication (pre-arrival, during stay, and post-stay) – Guest Experience (Tours, private classes, and reservation in any activity) - in accordance with the Aman and Amandari standard
• To ensure smooth and professional operations in an attentive, friendly, efficient, and courteous manner
• Building strong relationships with colleagues to maintain a positive and cooperative work environment.
  
  

Requirements

• Responsible manage and ensure smooth and efficient operation of the Front Office Department
• All work and information, particularly regarding guests, is considered to be confidential and this confidentiality must be maintained at all times
• To control the Front Office Operating Budget and expenses to ensure all Front Office projects and activities
• The candidate should be creative, outgoing, and possess strong leadership and communication abilities.
• Experienced minimum 2 years in the same position
  
  

Benefit

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritize and support your career journey, making you feel valued, included and at home.

• Access to our Training Platforms: Typsy and E-Cornell,
• Discount on F&B Outlets,
• Discount on Aman Retail Boutique,
• Provided Uniform,
• Health insurance,
• Meal and transportation allowance
• Staff Party and Family Day events.